Bagels on Fire is located at 2248 Queen St E in Toronto , ON and serves great food and drinks in Toronto
(0 Reviews)
Bagels on Fire
A wood-fired oven churns out bagels all day at this snug shop offering schmears & sandwiches.
I have been here a significant amount of time and yet always forget to get a photo. You want a fine bagel breakfast sandwich this is your spot! They make one of the finest breakfast bagels in the East End. They also offer an excellent variety of cream cheese and bagels. My partner loves their bagels and if we can’t get ones from Montreal directly we get them from here. The staff are very sweet and while it’s cozy store, the fact you can see the bagels baked in the wood fire is pretty neat.
They have the best bagels hands down. I love everything about the bagels, watching them take it out of the fire - the chewiness/mild sweetness and smell. They’re fresh and consistent every time. They never disappoint- highly recommend. I usually get the sesame with butter or the breakfast sandwich on sesame with banana peppers & my boyfriend usually gets an appetizer bagel, a breakfast sandwich and a bagel for the walk back lol 🥯❤️✨.
I’ve owned my business in the Beaches since 2013 and I’ve been part of this neighborhood in one way or another since my teens. I’ve seen a lot of places come and go, but Bagels on Fire has always been one of the good ones. Their product is excellent and deserves the reputation it has. This review is not about the food. The food is outstanding.
This is about how a serious allergy issue was handled. The timing is not lost on me either, given that it was World Anaphylaxis Awareness Day last week. I’ve been coming here since they opened and order weekly. Between catering and regular visits I probably spend close to a thousand a year. My order is always the same because I have lifelong allergies. It is simple. No mayonnaise, no seafood/fish.
Today I walked home with my order and discovered the sandwich had mayonnaise on it. Mistakes happen. I work in a service based business myself and I know mistakes are part of the job. What matters is how you respond to them. I called right away, said I would walk back, and politely asked if they could remake it.
When I got there, the experience was honestly disappointing. I was told I must have ordered it incorrectly, even though it is the same order I’ve made every week for years. I explained calmly that this is not a preference and that eating it would make me extremely sick. The reaction I got was eye rolling and silence. The sandwich was taken out of my hands and remade using the same ingredients that had already been exposed to mayonnaise. No confirmation that anything was replaced with clean materials. No acknowledgment. The staff member would not look at me or speak to me.
I’ve attached a photo of the bagel post adjustment still with mayonnaise.
I have a young daughter with even worse food allergies than I do. After today, there is no way I could bring her here in good conscience. If this is how an allergy mistake is handled for a grown adult who knows how to advocate for themselves, a child would be in real danger.
Again, the food is excellent. But if you have a food allergy, you need to be extremely cautious here or consider avoiding it. Mistakes will happen in any food business. What matters is acknowledgment, respect, and making it right. That is what leaves a customer feeling safe and valued.
As someone who has owned a local business here longer than they have, I’ll say this plainly. Your front line can make or break you. You never know who your customer is or the reach they have in the community. A simple “we’re sorry, we’ll fix it properly” goes a long way
I must say anyone who lives in the beaches most likely has been here and if you are ever in the area definitely worth a try. The service is great and the food is delicious, it’s a perfect spot for a breakfast or brunch. With a bunch of different bagel selections ( I will be back because I’m curious about the coconut bagel) as well as toppings, the freshly squeezed orange juice washed it down nice.
Great spot in the Beaches area!
We recently visited Bagels on Fire for a late breakfast after strolling the boardwalk. As usual upon arrival the place was lined up out the door, and service on this occasion was pretty slow. That said, once we’d secured the bagels we were not disappointed! They were fresh from the oven (wood fired, Montreal style) and slathered in a thick layer of cream cheese.
We had:
Twisted Bagel w/ Chive Cream Cheese (this is their best bagel IMO)
Pretzel Bagel w/ Herb & Garlic
I'm a regular here but was very surprised when I bought bagels recently and they did not appear to be fresh. The bins of bagels were filled to the top, obviously not moving so what's changed. Once I got the bagels home they appeared harder than usual. Generally when I get them the first day they can be eaten without even being toasted. The bagels appeared to be day olds. The next day even when though they had been in plastic bag they were hard as a rock. Have the owners changed? It's too bad. Was one of my favourite shops for warm freshly baked bagels.
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